Beyond websites and marketing, psychology can also impact the workplace, as well. 0:00 Understanding how and why people interact, and make decisions 0:06 in a professional environment, whether it's a physical or virtual 0:09 one, can give you clues about how to get work 0:13 done, get positive results, and improve a situation, if necessary. 0:16 Consider what we discussed about using emotion to 0:21 evoke positive reactions through your design or writing. 0:24 In the workplace, you want to do the same thing. 0:27 And that means using positive language in 0:29 your conversations, as well as written interactions. 0:32 It means offering help and support to those that 0:36 need it, and of course, it means being reliable. 0:38 Being able to do these things will give you a positive reputation, just 0:41 as it would for a website that helps its users accomplish their goals. 0:45 Trust is also key for developing 0:50 and strengthening relationships with your fellow employees. 0:52 Don't try too hard here, though, especially if you're a new employee. 0:55 Trust is earned, and quite often it's earned by simply getting the job done. 0:59 When you're given a responsibility, combining 1:04 great results with great communication will earn 1:07 you trust with your boss, your team, and others who rely on you. 1:09 As you solidify your spot on a team or within 1:14 a company, you might even begin to build your own influence 1:16 about what kind of projects to work on or how 1:20 to complete them with future directions for your team and company. 1:22 The more trust you engender, the more likely they are to let you 1:26 take the lead in the future, if that's what you want for your career. 1:30 Now beyond the ability to get the job 1:34 done, an employee, or job candidate with a positive 1:35 attitude, is one that recruiters and hiring managers, 1:38 love to see, and there are many reasons why. 1:41 Positive attitude with a job candidate 1:45 bodes well for future interactions with coworkers. 1:47 People with positive attitudes are more apt to work together 1:51 and work through problems finding creative ways to save the day. 1:54 And being positive doesn't mean you have to 1:59 be a cheerleader or even mindlessly follow orders. 2:00 It means understanding your responsibility as part 2:04 of a team, helping others whenever possible. 2:06 People with negative attitudes, those who are 2:10 stubborn, inflexible, or argumentative, are not fun 2:12 to work with and their attitudes can 2:15 sometimes affect or spread to those around them. 2:18 Now communication comes up a lot when we talk about 2:22 good skills to have as an employee or a freelancer. 2:24 And there's no real secret why. 2:27 Whether news is good or bad, whether the results are 2:29 positive or negative, people want to know rather than not know. 2:32 In fact, they need to know how things are going or what's going on if they 2:36 are going to have a chance at improving 2:41 initiatives or continuing projects that benefit a company. 2:44 Therefore, honest and timely communication is vital 2:48 for any group, project, or company to succeed. 2:52 And if we're going to talk about trust and influence, we should also discuss respect. 2:56 Treating others with respect is not only important 3:01 for building relationships, it's the right thing to do. 3:04 If you don't show respect for others, don't expect it back. 3:07 Once you start working at a company or within a 3:12 group you'll begin to get a feel for what the 3:14 groups attitude is like and how individuals feel about certain 3:16 issues like their work, management, or the company as a whole. 3:20 Over time, you'll also get a feel for the morale within a company. 3:24 Morale is a measure of how much enthusiasm and confidence a 3:28 person or group have, and quite often a companies morale will 3:33 be discussed pretty informally in terms like positive or negative and it's often 3:37 affected by company performance, working conditions, and especially communication. 3:44 In the end, we must always remember that people 3:51 are looking to us, for information, confirmation, and help. 3:53 Whether they are online, or just in the next cubicle. 3:58 They're people too, just like you and me. 4:02 And they're trying to accomplish goals of their own. 4:04 By understanding their needs and anticipating how 4:07 best to communicate, what you can do, 4:10 and how you can help, you can appeal to them in a way that resonates. 4:12 It really strikes a core to help build 4:17 a new relationship and strengthen an old one. 4:19