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Understanding how and why people interact and make decisions in a professional environment - whether it's a physical or virtual one - can give you clues about how to get work done, get positive results, and improve a situation if necessary.
Beyond websites and marketing, psychology
can also impact the workplace, as well.
0:00
Understanding how and why people interact,
and make decisions
0:06
in a professional environment, whether
it's a physical or virtual
0:09
one, can give you clues about how to get
work
0:13
done, get positive results, and improve a
situation, if necessary.
0:16
Consider what we discussed about using
emotion to
0:21
evoke positive reactions through your
design or writing.
0:24
In the workplace, you want to do the same
thing.
0:27
And that means using positive language in
0:29
your conversations, as well as written
interactions.
0:32
It means offering help and support to
those that
0:36
need it, and of course, it means being
reliable.
0:38
Being able to do these things will give
you a positive reputation, just
0:41
as it would for a website that helps its
users accomplish their goals.
0:45
Trust is also key for developing
0:50
and strengthening relationships with your
fellow employees.
0:52
Don't try too hard here, though,
especially if you're a new employee.
0:55
Trust is earned, and quite often it's
earned by simply getting the job done.
0:59
When you're given a responsibility,
combining
1:04
great results with great communication
will earn
1:07
you trust with your boss, your team, and
others who rely on you.
1:09
As you solidify your spot on a team or
within
1:14
a company, you might even begin to build
your own influence
1:16
about what kind of projects to work on or
how
1:20
to complete them with future directions
for your team and company.
1:22
The more trust you engender, the more
likely they are to let you
1:26
take the lead in the future, if that's
what you want for your career.
1:30
Now beyond the ability to get the job
1:34
done, an employee, or job candidate with a
positive
1:35
attitude, is one that recruiters and
hiring managers,
1:38
love to see, and there are many reasons
why.
1:41
Positive attitude with a job candidate
1:45
bodes well for future interactions with
coworkers.
1:47
People with positive attitudes are more
apt to work together
1:51
and work through problems finding creative
ways to save the day.
1:54
And being positive doesn't mean you have
to
1:59
be a cheerleader or even mindlessly follow
orders.
2:00
It means understanding your responsibility
as part
2:04
of a team, helping others whenever
possible.
2:06
People with negative attitudes, those who
are
2:10
stubborn, inflexible, or argumentative,
are not fun
2:12
to work with and their attitudes can
2:15
sometimes affect or spread to those around
them.
2:18
Now communication comes up a lot when we
talk about
2:22
good skills to have as an employee or a
freelancer.
2:24
And there's no real secret why.
2:27
Whether news is good or bad, whether the
results are
2:29
positive or negative, people want to know
rather than not know.
2:32
In fact, they need to know how things are
going or what's going on if they
2:36
are going to have a chance at improving
2:41
initiatives or continuing projects that
benefit a company.
2:44
Therefore, honest and timely communication
is vital
2:48
for any group, project, or company to
succeed.
2:52
And if we're going to talk about trust and
influence, we should also discuss respect.
2:56
Treating others with respect is not only
important
3:01
for building relationships, it's the right
thing to do.
3:04
If you don't show respect for others,
don't expect it back.
3:07
Once you start working at a company or
within a
3:12
group you'll begin to get a feel for what
the
3:14
groups attitude is like and how
individuals feel about certain
3:16
issues like their work, management, or the
company as a whole.
3:20
Over time, you'll also get a feel for the
morale within a company.
3:24
Morale is a measure of how much enthusiasm
and confidence a
3:28
person or group have, and quite often a
companies morale will
3:33
be discussed pretty informally in terms
like positive or negative and it's often
3:37
affected by company performance, working
conditions, and especially communication.
3:44
In the end, we must always remember that
people
3:51
are looking to us, for information,
confirmation, and help.
3:53
Whether they are online, or just in the
next cubicle.
3:58
They're people too, just like you and me.
4:02
And they're trying to accomplish goals of
their own.
4:04
By understanding their needs and
anticipating how
4:07
best to communicate, what you can do,
4:10
and how you can help, you can appeal to
them in a way that resonates.
4:12
It really strikes a core to help build
4:17
a new relationship and strengthen an old
one.
4:19
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