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User Onboarding

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Onboarding Patterns: Product Explanation

6:00 with Hope Armstrong

See onboarding patterns for product explanations.

Explain a product when...

  • the user is new
  • there's a new feature
  • there's low feature adoption
  • a product or feature is complex or confusing
  • the UI/UX has changed communicating premium features

Onboarding Patterns: Product Explanation

  • carousel
  • step-by-step tour
  • annotated UI
  • coachmarks
  • inline hints
  • show by example

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    Here are a few situations when these are appropriate solutions. 0:00
    Explain a product when user is new. 0:03
    There's a new feature. 0:06
    There's low feature adoption. 0:08
    A product or feature is complex or confusing. 0:11
    The UI/UX has changed, and when communicating premium features. 0:14
    Before I move on, I just want to note that onboarding should not be the only solution 0:21
    when explaining a confusing product. 0:26
    Addressed any underlying root causes for 0:29

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