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Vipul V1,126 Points
Correct Answer for this question in the quiz is not clear to me. As Customer support fits as the right answer
For the quiz question "If a shopping website organized its help content sequentially, then its first category of content might be:" According to me 'Customer support' makes more sense for the first category choice, if we are looking for 'help' content. 'Creating Your Account' as the right answer, doesn't make sense to me as how is it related with the 'help' content for a site.
Dan GorgoneTreehouse Guest Teacher
Hi Vipul, my intention with this question was to get everyone thinking about how a company might present each section of content for its help section in sequential order. In other words, what specific kind of help would website visitors need to find FIRST? "Customer Support" is too generic of a choice, though it might be considered as an alternate name for all the help content for customers as a whole. Since the first task for customers on shopping websites before placing an order is often to create some kind of an account, the "Creating an Account" choice would be the correct answer.
Hope this makes sense, and sorry for any confusion about it. Ultimately, following a sequential order can make a lot of sense for help docs so users don't have to search as much, knowing they can look at each category of information in order as they progress through a specific process or checklist.