Gold vs Silver

I'm on silver and it's been fine. I'm not a big fan of their two-tiered pricing either, but I was thinking of going gold after getting more of the silver content out of the way. I'm not sure though.

You said "It takes way to long to get help and customer support seems non-existant."

That's not good! Can you please tell me more about that so I can look into it? Our goal is to provide amazing support!

Sure, Yesterday I left this message "On Tue, Apr 8, 2014 at 2:36 PM EDT, Eric Wolkoff ewolf24@aol.com wrote: Eric Wolkoff (ewolf24@aol.com) just completed the Help form on Treehouse with the following message:

Please help. I am stuck. I am using eclipse to build android apps. In the begining when setting up the android virtual device manager it was out of date. another words from the time Ben was teaching his course until now there were changes and updates. Anyway Is there a way to get the android virtual device to work. I need technical support. you dont have a phone number for me to call anyone to get the help I need. i just want to get back on track. its a little silly there is no customer service. I am paying a lot of money and Im not happy its going to take forever to get the help I need. Especially if you are teaching curriculum and what you are teaching is out dated from what tools we have. Its hard to describe in words all of the technical difficulties I am having. I really dont want to have to start all over agian. Please help. Is there a customer service phone you can give me so someone can walk me through how to get back on track?"

This is the response I got...

"On Tue, Apr 8, 2014 at 2:45 PM EDT, Treehouse Support help@teamtreehouse.com wrote: Hi Eric,

Thanks so much for reaching out! We're sorry to hear you're stuck. I'm going to forward this on to get you some assistance as soon as possible. Please let us know if you need anything else from me in the meantime!

Best, Chelsey Treehouse Support"

NO ONE EVER GOT BACK TO ME...I AM ONLY USING CAPS SO YOU CAN DIFFERENTIATE ME I'M NOT SCREAMING..LOL

I FINALLY AFTER 24HRS OF FRUSTRATION REACHED OUT AGIAN......THIS IS WHAT I SAID

On Wed, Apr 9, 2014 at 10:54 AM EDT, Eric Wolkoff ewolf24@aol.com wrote: No one has contacted me yet. I am still stuck because my emulator does not start. I need technical assistance. How much longer do i have to wait?

STILL NO ONE GOT BACK TO ME....(NOT YELLING HERE)

I AGIAN SENT ANOTHER EMAIL...

On Wed, Apr 9, 2014 at 3:36 PM EDT, Eric Wolkoff ewolf24@aol.com wrote: Eric Wolkoff (ewolf24@aol.com) just completed the Help form on Treehouse with the following message:

I still have gotten no help. My emulator is not starting up. This is crazy how long it takes to get help. Im considering downgrading from gold to silver. I dont get hoe you can help me without talking to me. are you going to ask me questions and then for each question answered it takes 24-48hrs to get a response?!? This is a very frustrating way to handle customer support. IT FEELS LIKE NO CUSTOMER SUPPORT!!!

I FINALLY GOT THIS RESPONSE 4MIN AGO

Hi Eric,

Thanks for your patience. We are sorry for the frustration you're feeling and completely understand. I'm trying to get your message over to Ben to take a look at- we apologize for the delay! Generally we in support are able to help out quickly, but when it's specific technical questions such as this one, that is unforyunately beyond our expertise.

In the meantime, please post this in the Forum [www.teamtreehouse.com/forum] as I'm sure many students will be able to offer helpful tips and pointers in the meantime that may even be able to solve this problem.

Please let me know if you have any additional questions for me.

Best, Chelsey Treehouse Support

THAT FREAKIN SUX!!!!!! HELP!! I THINK YOU SHOULD HAVE A TELEPHONE NUMBER FOR TECHNICAL SUPPORT. WHY NO TELEPHONE NUMBER. IT TAKES TO LONG TO GET HELP

> I love this concept but sometimes some of us need some live coaching.

There was a similar thread about this last month where Nick Pettit shared his thoughts on a related question.

So ok, maybe 1 on 1 coaching might be much or treehouse can think about charging more in the future and have it as an option. however, Im just looking for technical support, not moving mountains here. Its taking over 2 days to help me start my emulator where as if I was talking to a trained technician it wouldnt take so long. If treehouse has over 60,000 students well just on the conservative side thats 15,000,000 a month...cmon please tell me agian why treehouse cant afford a technical hotline..not buying the bull

Hi Eric!

Can you post a new forum post with information about the issue you're having so folks can try and help figure things out?

Unfortunately we don't do in-person or direct online support for what we teach here - we couldn't keep our price as low as it is and still do that. That's one of the major reasons that we're as much less expensive as universities as we are. The forum community here tends to be super helpful, though, and usually has a great idea about what's going on. I'm also working to loop Ben, our Android teacher, into this so he can help out as well once he gets a gap in his teaching schedule.

I know that's probably not super ideal for you, based on what you've said so far, and if you want to discuss things further I'm definitely here to help, either in this thread or through email at alan@teamtreehouse.com.

Hi Alan, I did a separate post over 2 hrs ago. I still haven't gotten any help. I'm still not sure why you cant offer a technical assistance number at least to issues that your customer service people cant help with(would weed people out), Not sure why you cant look into it. Sounds like you are saying "it is the way it is, because that's the way it is. Please don't compare the cost of university to treehouse its totally 2 different animals. When you do that you are insulting not just mine but Im sure other peoples intelligence. It is extremely frustrating listening to you justify why its taking so long to get technical support.

Eric, as a fellow student I think I see it differently.

We are paying for instruction on coding/design, not how to install Eclipse. I've taken computer sciences courses at a college and any student that has problems with their own computer software was up to the student to figure out. I agree it would be great to get 1-on-1 instruction but even universities don't offer that.

Thanks and I get it Brandon..1 on 1 coaching is not on the docket! Im not talking about getting 1 on 1 coaching. I'm just asking for Technical assistance that Treehouse customer support cannot offer. Bens instruction on how to set up the emulator is slightly outdated so I cant find the right way to set it up even if I started all over. Isn't this the place to go when your having issues. Listen I just want to take the class, work hard and it not take forever to get technical support...I'm not seeing your point

Thanks Ben, Im sorry that you got involved, I think its silly that you had to get involved in this. I do appreciate it. You are an awesome teacher and I love your class. I'm looking forward to learning so much more. all the best and thank you. Sorry again that they had to bother you with this. All the best