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General Discussion

Peter Wong
Peter Wong
1,726 Points

Has anyone else been having problems recently with videos lagging, constantly pausing to buffer?

I don't think it's my wifi connection since I don't have any other streaming issues with say YouTube, Netflix or even online gaming all of which show I have a very small latency. I tried going to a local cafe to test their wifi and again my other streaming services work fine, but Treehouse still lags every few seconds.

Also ran a speedtest.net and my download is clocked at 46/60 Mbps down/up which should have no problem streaming any content.

1 Answer

Hi Peter,

We're sorry to hear of any troubles. Can you please try the following and see if it resolves this issue?

If you are using Internet Explorer or Safari, please switch to Chrome or Firefox. If you are already using Chrome or Firefox, please open a new window in Incognito Mode (Chrome) or Privacy Mode (Firefox) and try playing a video. This'll disable any 3rd party plugins you have installed within your browser. If the video playback improves, then it means you have a plugin installed that is interfering with video playback on our site- likely one that has to do with HTML5. As an example, students will sometimes find that if they have a pop-up blocker plugin installed, this can cause this to happen.

Please note, other sites like YouTube and Netflix are much larger companies with many more server locations all over the world. While we hope to get there some day, we are not quite there and our servers are based only in the U.S., so it is possible that due to bandwidth availability for international customers, this could also be the cause. We may also suggest trying a different network, to rule out any connection issues.

We hope this helps!

Best, Kara Treehouse Support