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Business

alejandro macias
alejandro macias
839 Points

Help with stats webpage

So my boss has asked me to create a webpage for our website that shows statistics off of our main webpage which is like a help desk. It has trouble ticket information that our customers submit when they have issues with their computers. The type of information it needs to have is how many trouble tickets have been open for more than 24 hours, 72 hours etc. It also needs to have stuff like how many tickets have been closed out daily and weekly. I am knew to this and it really has nothing to do with my job field so any help would greatly be appreciated!!

4 Answers

Dave McFarland
STAFF
Dave McFarland
Treehouse Teacher

Hi Caleb Kleveter

Creating a system like this from scratch is a pretty big challenge. You can find systems that do what you want already.

  • OS Ticket is an open-source support ticket system running on PHP. It's free, but you'll need to learn how to install it on your web server and integrate it with your site.
  • Zen Desk is a very popular service that's used by many companies. It's a service that requires a monthly subscription ($59/month for the features you want) but you can try it out for free to see if it has the features you want. You don't install this on your server.
  • Fresh Desk is another subscription service. You don't install this on your server.

Hope that helps!

Caleb Kleveter
MOD
Caleb Kleveter
Treehouse Moderator 37,862 Points

For that I believe you would need a back end language like Ruby on rails, Python, or PHP (the reason I say that is because from what I can tell it is a dynamic page); all of which are taught on Treehouse. I don't know to much about the differences of the languages but I think PHP is the best one for that.

alejandro macias
alejandro macias
839 Points

I am currently working my way towards learning ruby on rails, I was kind of given a short deadline so I was trying to get a little more accurate help than that as far as maybe a tutorial or something like that. I appreciate your feedback and I am trying to learn it.