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General Discussion

How does Treehouse handle feature requests and bug report?

I imagine this can be very difficult at times, and I figure Treehouse has found a great software solution to handle this. I envision software that tallies the rates of each bug or feature and spits out a graph or chart that is easily readable.

When you choose the most important bugs and features, you add them to the 90-day company plan right?

How do you guys do it?

Thanks!

2 Answers

We use HelpScout to capture all our inbound support emails. The Support Team then passes those on to the relevant teams to get fixed.

We have a good idea of what parts of the site are broken because we hear repeated support requests for those things. We don't have a tally anywhere, but most of us have a good sense of what needs to be done.

We decide what our top five priorities are for the next 90 days and then we all add actions to each of those priorities. That's how we decide what to tackle next.

Thanks for being a Treehouse Student! :)

Thank you so much for taking the time to construct the thorough reply. Treehouse makes it hard not to study here!