I can't upload my files using cyberduck.

I like to use an alternative ftp program from the filezilla project that's called the Filezilla Client program. It will make it easy to connect because there is a quick connect bar right along the top of the program that only has a few fields. I'll go over them one by one and tell you all the things you'll need to connect.

Things you need according to the fields across the top of Filezilla Client.

• Host - This is the URL or IP Address of your website

• Username - This is simply your username that you should have access to in your website configuration

• Password - This is simply your password

• Port - Hopefully your website is modern and supports port 22(sftp - basically means it's encrypted connection between your computer and your website. It stands for secure file transfer protocol) if not use port 21 and you'll be all set.

Are you certain you are logging in to the right server? Contact your hosting provider for clarification.

Hi Sam,

It could be a number of things, from the wrong domain, user, password, port, or file directory. It could also be even your AV software if it has a firewall etc.

Honestly, without sharing said information (which I would advise against) its hard to help troubleshoot this.