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General Discussion

I can't watch TTH videos in Safari - No Sound

I probably did something to cause this because I have been able to watch videos in safari for a month with no problem. Now, when I try to watch the video has no sound and appears jerky. I can click the download video link (HD or SD) and they work fine, and the regular videos work in firefox... What should I be looking at?

5 Answers

Aaron Walton
Aaron Walton
3,557 Points

Works fine for me. What version of Safari? Have you restarted the browser and/or the computer?

ERRRRG! It is working for me again. I actually was having this problem yesterday and got so frustrated that I reinstalled Lion completely. Then it worked fine. Then it stopped working. Now it works again. Thanks for the response, I might reopen the thread later, haha.

Rob Allessi
Rob Allessi
8,600 Points

Hi Josiah! This appears to be an issue with Safari thinking it has support for WebM videos, which, natively it does not.

The problem is a Quicktime components application of some sort that you have installed on your Mac. A commonly downloaded one amongst the Mac community is Perian which allows Safari to support WebM videos. This seems to be what is causing the trouble. To Remove Perian please go to your System Preferences, click "Perian" and then click "Remove Perian". - Screenshot: http://via.sg/ljn6

You don't have to remove the actual prefPane. Once you've clicked "Remove Perian" in the prefPane, you can always just install it again later if you need it. Though, we recommend abandoning Perian altogether as this is now officially "abandonware".

If you do not have Perian installed you may have installed another Quicktime components application that supports WebM and you'll need to find that and isolate it.

In the future, please reach out to us at help@teamtreehouse.com for any troubleshooting concerns! :)

I, in fact, did have Perian installed so that was probably the issue. Thank you sir!

Same for me, this did the trick!! THANKS!