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Java Java Data Structures Efficiency! Call Center Queue

i dont know why this isnt going through. it keeps saying: BUMMER! did you remember to use assist on the csr?

I'm pretty sure i got it right. the preview goes through and says what its supposed to. theres no error

CallCenter.java
import java.util.ArrayDeque;
import java.util.Queue;

public class CallCenter {
  Queue<CustomerSupportRep> mSupportReps;

  public CallCenter(Queue<CustomerSupportRep> queue) {
    mSupportReps = queue;
  }

  public void acceptCustomer(Customer customer) {
    CustomerSupportRep csr = new CustomerSupportRep("Amir");
    while(mSupportReps.element() == null) {
      playHoldMusic();  
      mSupportReps.add(csr);      
    }
    /********************************************
     * TODO (1) 
     * Wait until there is an available rep in the queue.
     * While there is not one available, playHoldMusic
     * HINT: That while assignmentcheck loop syntax we used to 
      *      read files seems pretty similar
     ********************************************
     */
      mSupportReps.poll();      
      csr.assist(customer);


    /********************************************
     * TODO (2) 
     * After we have assigned the rep, call the 
     * assist method and pass in the customer
     ********************************************
     */
      mSupportReps.add(csr); 
    /********************************************
     * TODO (3) 
     * Since the customer support rep is done with
     * assisting, put them back into the queue.
     ********************************************
     */

  }

  public void playHoldMusic() {
    System.out.println("Smooooooth Operator.....");
  }

}
CustomerSupportRep.java
import java.util.List;
import java.util.ArrayList;

public class CustomerSupportRep {
  private String mName;
  private List<Customer> mAssistedCustomers;

  public CustomerSupportRep(String name) {
    mName = name;
    mAssistedCustomers = new ArrayList<Customer>();
  }

  public void assist(Customer customer) {
    System.out.printf("Hello %s, my name is %s, how can I assist you.%n",
                      customer.getName(),
                      mName);
    System.out.println("...");
    System.out.println("Is there anything else I can help you with?");
    mAssistedCustomers.add(customer);

  }

  public List<Customer> getAssistedCustomers() {
    return mAssistedCustomers;
  }

}
Customer.java
public class Customer {
  private String mName;

  public Customer(String name) {
    mName = name;
  }

  public String getName() {
    return mName;
  }

}

1 Answer

Lucian Ciopec
Lucian Ciopec
12,778 Points

Hello,

Here's how i passed the challenge:

import java.util.ArrayDeque; import java.util.Queue;

public class CallCenter { Queue<CustomerSupportRep> mSupportReps;

public CallCenter(Queue<CustomerSupportRep> queue) {

mSupportReps = new ArrayDeque<>();
mSupportReps = queue;

}

public void acceptCustomer(Customer customer) {

CustomerSupportRep csr;

while((csr = mSupportReps.poll()) == null) {
  playHoldMusic();
}

csr.assist(customer);
mSupportReps.add(csr);

/********************************************
 * TODO (1) 
 * Wait until there is an available rep in the queue.
 * While there is not one available, playHoldMusic
 * HINT: That while assignmentcheck loop syntax we used to 
  *      read files seems pretty similar
 ********************************************
 */

/********************************************
 * TODO (2) 
 * After we have assigned the rep, call the 
 * assist method and pass in the customer
 ********************************************
 */

/********************************************
 * TODO (3) 
 * Since the customer support rep is done with
 * assisting, put them back into the queue.
 ********************************************
 */

}

public void playHoldMusic() { System.out.println("Smooooooth Operator....."); }

}

hey im sorry i didnt mention that i figured it out about an hour i posted the questoin. I had done .element() in the while for checking if there was que content instead of poll for checking and extracting the head of que content. My bad. thanks though :D