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General Discussion

Posted by Stephan Wurzburg
Stephan Wurzburg
302 Points

Is there a reason why when resuming a track that my Workspaces would be blank?

I've already tried clearing my cache and using a different browser to no avail. Is there something I am missing or should I just back at a later time?

Jim Hoskins
Jim Hoskins
Treehouse Guest Teacher
Jim Hoskins
Jim Hoskins
Treehouse Guest Teacher

Stephan Wurzburg , Clint Rhea ,

I'm very sorry about this. We were performing some upgrades tonight, and we went back online with an unexpected error.

No work should have been lost. The sessions started in the last hour that show your Workspaces project folder as blank was the result of our editor looking for the files in the wrong place. The Workspaces data is safe, and the configuration error has been fixed. You should now be able to continue using your Workspaces normally.

Again, I'm very sorry for the downtime and confusion. If anyone experiences issue, please let us know by contacting support@teamtreehouse.com

7 Answers

Stone Preston
Stone Preston
42,016 Points
Stone Preston
Stone Preston
42,016 Points

they were doing site maintenance earlier. probably has something to do with that

Stephan Wurzburg
Stephan Wurzburg
302 Points

Awesome, fingers crossed that is it!

Clint Rhea
Clint Rhea
2,354 Points
Clint Rhea
Clint Rhea
2,354 Points

Ugh, wiped all of my work out from today. Was just going to finish up tonight. What a hassle.

Stephan Wurzburg
Stephan Wurzburg
302 Points

Feel your pain! It wiped all the work I did yesterday!

Nathan Williams
seal-mask
.a{fill-rule:evenodd;}techdegree
Nathan Williams
Python Web Development Techdegree Student 6,851 Points
Nathan Williams
.a{fill-rule:evenodd;}techdegree
Nathan Williams
Python Web Development Techdegree Student 6,851 Points

Hi Clint Rhea and Stephan Wurzburg ,

Sorry about that! It looks like there was just a problem loading up the files. We took a look, and reverted one of our changes, so you should be able to access your workspace now.

Can you take a look and confirm?

Clint Rhea
Clint Rhea
2,354 Points

My data's back!

Thanks for the quick response Nathan.

Clint Rhea
Clint Rhea
2,354 Points

...and the data's gone again, Nathan Williams.

Erin Stark
Erin Stark
2,558 Points
Erin Stark
Erin Stark
2,558 Points

My workspaces have all been deleted too. Re-did one of them, opened it up, completely empty. Any word on what has happened to them?

Aziz Alsaffar
Aziz Alsaffar
15,331 Points
Aziz Alsaffar
Aziz Alsaffar
15,331 Points

This bug just got reintroduced

Desmond Nunan
Desmond Nunan
3,594 Points
Desmond Nunan
Desmond Nunan
3,594 Points

My workspace is gone too.

Nathan Williams
seal-mask
.a{fill-rule:evenodd;}techdegree
Nathan Williams
Python Web Development Techdegree Student 6,851 Points
Nathan Williams
.a{fill-rule:evenodd;}techdegree
Nathan Williams
Python Web Development Techdegree Student 6,851 Points

Hi,

So sorry for the trouble. We had fixed this issue last night after noticing problems following the maintenance, but it looks like our configuration management tools re-introduced the problem by re-upgrading the affected software.

We've reverted the change and you should be able to access your workspace content again. Please accept our apologies for any confusion.

Regards,

Nathan W