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Jacob Arsement
3,048 PointsTutorial videos freezing
Whenever I pause or rewind, the video freezes and I have to refresh the page to resume. Has anyone had a similar issue or can suggest a fix? Thanks.
9 Answers
Chris Hattery
Courses Plus Student 3,334 PointsYeah. It's been doing that to me too. Sometimes it will freeze while I'm watching it, and only refreshing the page and guessing about where I left off will fix it.
Windows 8.1/Chrome(latest or almost latest)
Jacob Arsement
3,048 PointsChris, glad I'm not the only one. I'm running the latest version of Chrome on Mac OS X 10.8.5.
Hussain Raja
6,727 PointsHappens to me all the time.
Christopher Peters
1,927 PointsHi guys,
The best way to get technical support for your issues is to shoot an email to: help@teamtreehouse.com, you can also use the contact form in the link to the right of the forum screen. Sometimes it's as simple as a plugin interfering and support is really great at helping students sort it out!
Apetrei Mihai
3,718 PointsIt happens to me too. I wrote to help@teamtreehouse.com and they've said this:
" As for video's being choppy or slow, there's a few things that could be causing the problem, please try the following and see if it resolves this issue:
If you are using Chrome or Firefox, please open a new window in Incognito Mode (Chrome) or Privacy Mode (Firefox) and try playing a video. This'll disable any 3rd party plugins you have installed within your browser. If the video playback improves then it means you have a plugin installed that is interfering with video playback on our site, likely one that has to do with HTML5.
If the above suggestion did not improve video play back another alternative would be to enable our flash player at http://teamtreehouse.com/account/playback. This'll disable our HTML5 player and instead utilize Flash. This works better for some people. "
Christopher Peters
1,927 PointsThanks for posting that, Apetrei Mihai, I'd like to hear how the suggestions work (or don't work)!
Apetrei Mihai
3,718 PointsOk Christopher Peters. So, I am using Chrome. The second solution didn't work (the play button was not even appearing on the middle of the video screen (it was stucked in the high-left corner) and the video wasn't even starting when i was pressing the low-left play button). However, the first metod is working. So I am running Chrome in incognito mode and no freezing is happening any more.
Good luck on improving the website more and more. Love you, Guys!
James Barnett
39,199 PointsIf it works in incognito mode it means you've got a plugin that's conflicting with the Treehouse video player. Easiest way to figure out which is to disable them one at a time until you find the culprit.
Apetrei Mihai
3,718 PointsI was thinking you might say that, James Barnett, but Chrome is not my default browser, and I use it just from time to time. So, in my extensions list I have NO extensions :) so it's not from this. Also, I didn't customized Chrome with specific or any personal settings or preferences. Don't know what the incompatibility is, but I'm glad it works in incognito mode.
Douglas Morales
2,537 PointsI've tried incognito mode and using the flash player instead of the HTML 5 and am still experience videos freezing. Every time I watch a video it's guaranteed to freeze at least once. Is there anything else that I can do to fix the issue?