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Wayne Priestley
19,579 PointsWARNING!!! Hammer App no longer supported
Hi all,
Just wanted to put this out there incase anyone is thinking of purchasing Hammer for Mac.
I recently ran into some problems with the app loading and tried for several weeks to get help from support, even trying to get in touch with them through Apple, but had no luck.
I eventually contacted someone who once had them as a sponsor on a Podcast and found out that both the developers have now gone to work for Dropbox and the app is no longer something they are supporting or working on.
I find this disgraceful as the app is still for sale in the App store and online for the full price, and there is no mention anywhere that it's no longer in development. Unfortunately I have had the app too long to get a refund from Apple, but they were kind enough to give me some free music download credits for my trouble.
But please be warned, don't buy Hammer for Mac now as you'll be wasting your money on a none supported product.
4 Answers
Aurelian Spodarec
7,369 PointsThank you for your information. Ill remember that :)
James Barnett
39,199 PointsI find this disgraceful as the app is still for sale in the App store and online for the full price, and there is no mention anywhere that it's no longer in development.
A lot of software you find online is probably like that, they are selling you an item not a support subscription.
Wayne Priestley
19,579 PointsI disagree,
I don't buy anything expecting that once I hand over the money that I should no longer expect any form of support.
I don't know anyone who would knowingly purchase an item if that were true.
Software or hardware, there is no difference, I expect the developer or manufacturer to stand by their product and offer support.
The fact that Visa just refunded my purchase backs up my statement that I should expect such behaviour.
I have far more apps on my Mac than I can count and I would argue that your statement about there being lots of software online that offer just the product and no form of support is wrong, Hammer for Mac is the only product I have ever had installed that when support was needed, there was none. And that's due solely to the fact they have jumped ship and gone off to work for someone else. But still feel okay with taking people's money when they knowingly will not fix any issues that arise.
Grant Novey
10,352 PointsTake a look at Cactus for Mac (http://cactusformac.com/) as an alternative to Hammer. There's another one that I tried a while ago that I can't recall. Will post if it comes to me :-)
Ronnie Barua
17,665 PointsThis is my 3rd time downloading(deleted previous 2 times downloads) and always something wrong. This time almost to the end when project Shell opens up with 3 windows, one with a phone image and a message bar at the bottom. I've done everything right but all windows are empty and at the bottom had few error message that talked about sdk manager. so I went ahead and downloaded that as well but as I open my Fun Facts file it's all empty. I appreciate anyone help. Thanks Ronnie
Wayne Priestley
19,579 PointsHi Ronnie,
I feel your pain man, I have downloaded and deleted the app so many times and still couldn't fix the problems with it.
Sorry i can offer no help.