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Kevin Conde
2,529 PointsWhile watching videos, the play bar is not going away. It stays overlaid on top of the video. Any way to get rid of it?
So when I hit play, the bar with the play button/volume, and CC stay over the video. It doesn't fade away even when the mouse isn't hovering over it. This causes the bar to block code at times. Is there any way to make it so it goes away when not active?
6 Answers
Dustin Matlock
33,856 PointsKevin, here's a video of how it should work. I can only recommend some basic things like clearing cache, and resetting any browser settings. If all else fails, and you think you've tried what you could, maybe try contacting support.
Dustin Matlock
33,856 PointsHey Kevin, simply hover your mouse over the video one time, and then remove it.
Kevin Conde
2,529 PointsI have done that. Nothing. I have clicked on the video to deactivate the play back. clicked on different tabs, even switched to different programs. Nothing changes.
Dustin Matlock
33,856 PointsIf you're using Firefox, you might try Chrome.
Kevin Conde
2,529 Pointscurrently on Chrome.
Kevin Conde
2,529 Pointsyup. Tried that many times over. No change. Guess I've wiped cache and browser settings, but still nothing. I guess I'll message support. Thank you.
Richard Montalvo
1,503 PointsSometimes that happens to me. Usually what works is I'll click some space under the video, or perhaps I'll click a part of the play bar and then hover off, or maybe a combination of those things. Usually, that will do the trick.
Daniel Johnstone
8,420 PointsI also have this problem.
Dean Wiseman
20,901 PointsI'm having this problem as well. My work machine and my home machine, firefox, chrome and IE. Just started happening today, no updates or changes made to either machine. Cleared cache, reset browser settings, and rebooted. Was working fine prior to today.
Dustin Matlock
33,856 PointsOkay, letting Johnny Thunder know. Lots of people are reporting this. Sounds like it might be specific to Windows-based machines.
P.S. I decided to boot into a Windows partition, and can confirm the controls do not fade away. However, it doesn't seem to hide any portion of the video. I'm not sure if this is an intended feature, but it does appear slightly out of place.
Dean Wiseman
20,901 PointsThanks Dustin. Funny thing is it was working fine prior to yesterday.
Dustin Matlock
33,856 PointsLooks like the same functionality has been added to the Mac side of things. Once again, it doesn't appear to overlap the video, and I think this was a UX decision based on users who've shared things about the video control bar.
Dean Wiseman
20,901 PointsThe issue is with it not going away in full screen mode.
Dustin Matlock
33,856 PointsThanks again, Dean. I'm getting that on a Mac as well. In the meantime, you can either download the video or click the download link, which will take you to a new screen where the controls will disappear in full screen mode. If you right-click, you can choose the option to open in a new tab. The video player has received some major updates lately, so I'm guessing they're still working out the kinks.