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General Discussion

Why are the videos playing really slowly? Tried everything - different browsers, networks, computers. Contacted helpdesk

Okay, so I'm new to Treehouse, but all the videos I'm trying to watch play at roughly one third of the speed they should, making them unwatchable. I have contacted the helpdesk, but I think they're now at a loss for things to suggest. I have used different computers, browsers, and logged in at different locations, but nothing seems to work. I am on the verge of cancelling my membership. Any help would be appreciated.

8 Answers

Did you run a speedtest? If not try the one at speedtest.net and post the result

Thomas King
Thomas King
15,197 Points

If this has started happening today, there have been some issues with code challenges and quizzes. Could a bug affecting all of their services.

Give it a day and see, the support team here is usually very quick to respond to problems like this one.

Thomas King
Thomas King
15,197 Points

In addition, any sort of 'speed' issue may have more to do with your Internet Service Provider or your at-home network connection rather than Treehouse itself.

Stephen,

I'm sorry to hear that you are having issues viewing the videos on this site. Until you find the cause of the problem, you can either download the videos to watch them without disrupting the feed, if you have iTunes, you can also download all of the videos on iTunes as well. I download all of the videos I'm interested in to not only save it for offline play, but in case they remove the course I still have it. This may take extra steps, but it'll allow you to view the videos without having issues with it.

As far as your trouble goes, it might not have anything to do with your browser, but with another application on your operating system. If you have an application that take a lot of bandwidth from your internet line, the buffering of the video might take a while and you'll end up having hiccups when watching videos. It can also have something to do with your video driver; it could be outdated or corrupted. But if you can watch videos from other sites, then that may not be an issue. You could also have problems with the plugin that your browser uses to view certain videos like flashplayer. Most browsers use these plugins to render the videos you watch online.

These are some of the reason why you might have issues (since you say it has nothing to do with the browser). Make sure that all of your drivers and plugins are up-to-date and not corrupt. Sometimes an uninstall and reinstall can fix these types of things.

Cheers!

Hi guys,

Thanks for the answers. Like I said, I have tried watching the videos at work and at home, on completely different computers that are on completely different networks, so I'm pretty sure the problem isn't specific to any of the computers I have used. Also, I download quite a lot of stuff and the download speeds are fine. Plus Youtube and other streaming sites work fine.

Anyhow, Shawn, I really like idea of downloading the videos to Itunes but I can't seem to see any links for how to do this on the site. Any chance you could provide some instructions? Is it something that would need to be done through Itunes (sorry, haven't used it before)?

Thanks guys,

Steve.

Stephen,

If you go to the course root where it displays all of the sections of the course, on the right sidebar, there's a section called "Download videos" with a link called "iTunes Feed". Click the link and it'll open your iTune application.

Cheers!

You can download them over Itunes (Instruction) or under every video in the download section. Mind that the Code Challenges and Quizzes can't be downloaded.

Thanks guys - since I'm still on the free trial, I don't think I have the option of downloading the videos, which is a bit annoying. I might contact support and ask them to boost me up to a paying member so that I can download the videos str

aight away. This is becoming abit of a headache, but at least the support has been good so far.

I think as a trial user you can download them by inspect the video element(Chrome) and in the mejs-mediaelement there's a link to the file. Just hit Strg+S and it downloads.