Heads up! To view this whole video, sign in with your Courses account or enroll in your free 7-day trial. Sign In Enroll
Preview
Start a free Courses trial
to watch this video
Organize your thoughts and how information should be presented. Each item in your presentation's outline should support your main goal.
This video doesn't have any notes.
Related Discussions
Have questions about this video? Start a discussion with the community and Treehouse staff.
Sign upRelated Discussions
Have questions about this video? Start a discussion with the community and Treehouse staff.
Sign up
[MUSIC]
0:00
You've done all of your prep work and
thought about the audience, location and
0:04
purpose.
0:09
Now, let's talk about some strategies
to organize your thoughts and
0:10
begin to create an outline for
your content.
0:13
As an example, let's say that I'm
the manager of a busy call center.
0:17
And I've been asked to present
the results of the quarterly customer
0:21
satisfaction survey at the next
executive team meeting.
0:23
The executives would also like me
to recommend a plan of action for
0:27
the next quarter based
on the survey results.
0:31
In this scenario, let's assume
that customer satisfaction in my
0:34
call center has dropped 25%
since the previous quarter.
0:38
At the same time,
we've also released several new products
0:42
resulting in many more
calls to the call center.
0:45
Our current phone system is not up to par
for handling the increased call load and
0:48
customers are experiencing
a longer wait time.
0:52
I believe the longer wait time is why
satisfaction has dropped so much.
0:56
I've been looking into other
call center solutions and
1:00
I'd like to recommend going
with a different vendor.
1:03
Now let's answer the questions
I talked about previously
1:06
to help guide what my
presentation will look like.
1:09
What type of information am I delivering?
1:12
I'm delivering the results of a customer
satisfaction survey to executives at
1:15
my company.
1:19
What do I want to happen as
a result of this presentation?
1:21
I want to create a strong case for
1:24
getting the budge to upgrade
our current phone system.
1:25
[SOUND] How formal is the presentation?
1:28
It is fairly formal since it's
being delivered to executives.
1:31
But it should be brief an to the point
due to there limited time availability.
1:35
Next lets answer the questions about
my audience, the executive team.
1:39
What energizes them?
1:44
What kind of information
do they like to hear about?
1:45
They're passionate about
customer satisfaction and
1:48
making data driven decisions.
1:51
What decisions do they make?
1:54
They make big financial decisions and
set the budget for new initiatives.
1:56
What challenges do they face?
2:01
They need to choose the right tools to
invest in based on a limited budget.
2:03
Okay, based on those answers I know that
my presentation should incorporate data
2:08
about customer satisfaction.
2:12
As well as information on efficient
spending to drive my case for
2:14
investing in a new phone system.
2:18
I need to make a strong case that
an upgraded phone system will be a wise
2:21
investment.
2:24
As it will increase customer
satisfaction quickly.
2:25
Let's take a look at the outline I've
put together based on that information.
2:29
Each item in my outline
should support my main goal,
2:33
which I put at the top of the list.
2:36
After that, I've added a bullet for
an opening.
2:38
I'll talk more about what content to
actually put in the opening later on.
2:41
For now just know that it's best
practice to open your presentations by
2:45
letting your audience know why they
are there and what you plan to cover.
2:49
The next several bullets are the high
points I want to hit when I'm putting my
2:53
content together.
2:56
Don't worry now about whether
each of these items represents
2:57
one slide or several.
3:00
We'll work that out soon enough.
3:02
Since my goal is to use data to
drive a decision, I've ordered my
3:05
outline in a way that gradually
builds a case for my desired result.
3:09
First, I'll talk about
the current state of things
3:13
by presenting the customer
satisfaction data.
3:16
I'll pull a few questions and
3:19
comments from the survey that
highlights specifically that
3:20
customers have identified long wait
times and are dissatisfied as a result.
3:22
Next, I'll explain what the state
of our current phone system is and
3:28
what it was originally designed to do.
3:32
Then, I'll really start to drive home
my point by showing how a new system
3:35
could reduce wait times and
increase customer satisfaction.
3:39
I'll wrap up my main content
with a specific proposal.
3:43
I'll cover what I'm asking for,
how long the solution may take and
3:47
any other considerations such as,
system down time while we upgrade.
3:51
As I add bullets,
I'll think about the data and
3:55
numbers, that I know my
audience will want to see.
3:58
Such as wait time,
4:01
customer satisfaction increases,
dollar amounts, you get the idea.
4:02
[SOUND] You'll see the last bullet is
reserved for questions and answers.
4:05
Always bake in some extra time at the end
of your presentation for discussion.
4:10
Depending on your audience and the type of
presentation you're giving, you may want
4:15
to reserve anywhere from 25 to 50 percent
of your allotted time for Q and A.
4:20
When you're making an outline you may
start with a brain dump of ideas that you
4:24
want to convey.
4:29
You'll just start jotting them down or
entering them in to a document.
4:30
As you get more and more clear,
you will start to re-order things and
4:34
you may even remove some items.
4:38
You need to sign up for Treehouse in order to download course files.
Sign upYou need to sign up for Treehouse in order to set up Workspace
Sign up