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Creating User Experiences

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Recap: What We’ve Learned

1:36 with Alena Holligan

At every step and on every choice, prioritize what the user wants.

Additional Courses

If you're looking for more design courses, make sure you check out our Design Primer Track. We also have a full list of design courses here. If you're specifically looking to learn more about Sketch, you can go directly to Sketch Basics.

Software to Build Your Own User Flows

If you want to build a User Flows on the computer, my top recommendation is Sketch because it is a popular tool of choice for many people working in User Experience

Sketch is a design toolkit built to help you create your best work — from your earliest ideas, through to final artwork.

I have included a Sketch file in the project downloads for this course.

There are many other options besides Sketch. Here are a couple of alternatives.

  • Funnelytics is a website that is meant for digital marketing sales funnels, but it has the components needed to make visual user flows quickly...and it’s free!
  • LucidChart is $5/month for a basic plan, but it includes a lot of premade shapes and features. It is less visual than Funnelytics, relying on text to convey meaning.

These are just a few options for you. There are many out there, and we recommend you looking for yourself to see what solution best suits your needs.

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    On every step and with every choice we should always prioritize what the user 0:00
    wants and how we can help them reach their goals. 0:05
    We've learned about how to categorize types of users to meet the needs of key 0:08
    user groups by creating user personas. 0:12
    We looked at the perspectives they brought to the product by creating empathy 0:15
    maps to better understand the situations and context in which they use the app. 0:20
    We learned how to create goals that help both our users and ourselves, so 0:25
    that everyone will benefit from the user's interaction with the product. 0:29
    Because we understand our users, we were able to find new features and 0:35
    ways they could use the app to give them a better experience. 0:39
    We took the time to understand what our personas may be thinking, but 0:43
    that's just the tip of the iceberg. 0:46
    Test early, and often with real people to see how they use the products and 0:49
    how to improve on how you think about your users. 0:54
    We used a card sorting exercise to think about actions users need to take from 0:58
    one end of our product to the next. 1:02
    Finally, we learned how it all comes together in a user flow which shows each 1:05
    step a user should take on the path to reaching their goals. 1:09
    You'll be able to use all these skills as you define the goals for 1:14
    any project you're working on whether that project is technical or not. 1:18
    Everything from building a house to hosting an event can benefit from keeping 1:23
    in mind the people who will be building, using or participating in your project. 1:27
    You can make a difference in someone's life one experience at a time. 1:32

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