Receiving Feedback3:23 with Hope Armstrong
Learn these seven tips to stay present, active and engaged while receiving feedback.
Questions that dig deeper
- What problem do you think this design solves?
- Who would this design appeal to?
- How do you feel when looking at this design?
- What areas capture or lose your interest?
- What could be removed to simplify this design?
- Is there anything missing that's necessary?
- Is there anything that's unclear or confusing?
The time has come, and you're about to receive feedback. 0:00 In this video, I'll give you five tips for receiving and 0:04 reacting to face-to-face feedback. 0:07 Some of these tips are also relevant to written feedback. 0:09 First, stay present. 0:13 Your past encounters with criticism may have primed you to jump to conclusions and 0:15 prepare for the worst. 0:20 To stay present, focus on your breathing. 0:22 Look at the person with a soft gaze and an open mind. 0:25 Eliminate judgment and avoid projecting your thoughts on to them. 0:29 Avoid rushing into thinking about future worries or past concerns. 0:33 Second, practice active listening. 0:39 Make eye contact and listen to this feedback without interruption. 0:42 You can repeat back what you've heard to make sure you're understanding their 0:46 feedback. 0:50 Say something like, I think I'm understanding what you're saying here, 0:51 but can I repeat it back to you just to be sure? 0:56 Jot down the feedback. 0:59 If you're having difficulty understanding the person's critique, ask for examples. 1:00 It doesn't mean you need to design it that exact way, but 1:06 examples help you understand their vision so you can find where you both agree. 1:09 Perhaps there's overlap in your idea and their vision and 1:13 you can head in that direction with the next iteration. 1:17 Third, be open minded and curious. 1:21 Ask why to dig into the root of the feedback. 1:25 This technique is called root cause analysis. 1:28 And it's a powerful skill for UX designers. 1:31 Remember that your viewer may not be educated in design, 1:34 and may not have the language to clearly articulate their criticisms. 1:38 Even if their initial feedback is reactive, or preferential, 1:42 ask questions to dig deeper. 1:46 Here are some example questions. 1:48 What problem do you think this design solves? 1:52 Who would this design appeal to? 1:55 How do you feel when looking at this design? 1:57 What areas capture or lose your interest? 2:01 What could be removed to simplify this design? 2:05 Is there anything missing that's necessary? 2:09 Is there anything that's unclear or confusing? 2:13 Your genuine interest in their thoughts will built their trust in you. 2:17 It shows respect for their opinion. 2:21 Developing this trust is key in forming healthy relationships. 2:23 Fourth, don't rush to respond to the feedback. 2:29 You may feel pressure to answer immediately, but don't rush it. 2:32 If you react too quickly, you may miss the root of the feedback. 2:37 Instead of defending and responding, seek to empathize and understand. 2:41 Act like a reporter or detective and remain objective. 2:46 Fifth, stay in touch with your feelings. 2:50 When we avoid feeling emotions, they carry more weight and build over time. 2:53 Experience them as they come and accept them for what they are. 2:58 Are you feeling embarrassed, ashamed or scared? 3:03 Catch yourself before you act on those feelings and 3:07 jump to defensiveness and anger. 3:10 It may mean taking a step back from the situation to reflect and gain perspective. 3:12 Take a walk, then to a friend, or listen to a favorite song that lifts your mood. 3:18
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