Receiving Feedback3:23 with Hope Armstrong
Learn these seven tips to stay present, active and engaged while receiving feedback.
Questions that dig deeper
- What problem do you think this design solves?
- Who would this design appeal to?
- How do you feel when looking at this design?
- What areas capture or lose your interest?
- What could be removed to simplify this design?
- Is there anything missing that's necessary?
- Is there anything that's unclear or confusing?
The time has come, and you're about to receive feedback. 0:00
In this video, I'll give you five tips for receiving and 0:04
reacting to face-to-face feedback. 0:07
Some of these tips are also relevant to written feedback. 0:09
First, stay present. 0:13
Your past encounters with criticism may have primed you to jump to conclusions and 0:15
prepare for the worst. 0:20
To stay present, focus on your breathing. 0:22
Look at the person with a soft gaze and an open mind. 0:25
Eliminate judgment and avoid projecting your thoughts on to them. 0:29
Avoid rushing into thinking about future worries or past concerns. 0:33
Second, practice active listening. 0:39
Make eye contact and listen to this feedback without interruption. 0:42
You can repeat back what you've heard to make sure you're understanding their 0:46
Say something like, I think I'm understanding what you're saying here, 0:51
but can I repeat it back to you just to be sure? 0:56
Jot down the feedback. 0:59
If you're having difficulty understanding the person's critique, ask for examples. 1:00
It doesn't mean you need to design it that exact way, but 1:06
examples help you understand their vision so you can find where you both agree. 1:09
Perhaps there's overlap in your idea and their vision and 1:13
you can head in that direction with the next iteration. 1:17
Third, be open minded and curious. 1:21
Ask why to dig into the root of the feedback. 1:25
This technique is called root cause analysis. 1:28
And it's a powerful skill for UX designers. 1:31
Remember that your viewer may not be educated in design, 1:34
and may not have the language to clearly articulate their criticisms. 1:38
Even if their initial feedback is reactive, or preferential, 1:42
ask questions to dig deeper. 1:46
Here are some example questions. 1:48
What problem do you think this design solves? 1:52
Who would this design appeal to? 1:55
How do you feel when looking at this design? 1:57
What areas capture or lose your interest? 2:01
What could be removed to simplify this design? 2:05
Is there anything missing that's necessary? 2:09
Is there anything that's unclear or confusing? 2:13
Your genuine interest in their thoughts will built their trust in you. 2:17
It shows respect for their opinion. 2:21
Developing this trust is key in forming healthy relationships. 2:23
Fourth, don't rush to respond to the feedback. 2:29
You may feel pressure to answer immediately, but don't rush it. 2:32
If you react too quickly, you may miss the root of the feedback. 2:37
Instead of defending and responding, seek to empathize and understand. 2:41
Act like a reporter or detective and remain objective. 2:46
Fifth, stay in touch with your feelings. 2:50
When we avoid feeling emotions, they carry more weight and build over time. 2:53
Experience them as they come and accept them for what they are. 2:58
Are you feeling embarrassed, ashamed or scared? 3:03
Catch yourself before you act on those feelings and 3:07
jump to defensiveness and anger. 3:10
It may mean taking a step back from the situation to reflect and gain perspective. 3:12
Take a walk, then to a friend, or listen to a favorite song that lifts your mood. 3:18
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