Receiving Non-constructive Feedback2:40 with Hope Armstrong
Listen to examples of non-constructive feedback and see how you can positively respond to negative comments.
Now let's get into non-constructive, feedback. 0:00 It takes more practice, and is more difficult to handle. 0:03 You may receive non-constructive, positive feedback. 0:07 Some examples are, Looks good, or That will do. 0:11 This isn't constructive because it lacks explanation. 0:15 Is it just good enough? 0:18 What improvements can be made? 0:20 What specifically do they like? 0:22 Did they take the time to thoroughly review it? 0:24 Ask more questions to dig further. 0:28 Now let's go over the trickiest type, non-constructive, negative feedback. 0:30 Why would you do that? 0:36 The subtext here sounds like they're saying, this is a dumb solution. 0:37 If the feedback lacks context to your decisions, frame it like this. 0:42 I made this design decision in other to solve the goal. 0:47 This solves the goal because, insert explanation. 0:51 Another option is to explain it with this formula. 0:55 I tried this way which led to this problem, so I landed on this solution. 0:58 This looks amateur. 1:04 If the feedback lacks awareness of the project state, say something like this. 1:06 This project is in the beginning stage. 1:12 Visual design polishing will be addressed later. 1:14 If you think their project is polished and the person is being mean spirited. 1:17 You can say, can you point out the specific aspects or 1:22 parts of the design you think are weak, and elaborate on what needs improvement? 1:25 I showed this to my girlfriend, and she did not like it. 1:30 This feedback is irrelevant. 1:33 You can say, let's focus on the target audience, 1:36 which is people over 60 years old. 1:39 According to my research, this age group prefers larger text size, 1:42 more color contrast, and more white space. 1:46 That's why I made those design decisions. 1:48 I don't like the color. 1:51 Make the sign up form pop. 1:53 The comment about the color is subjective. 1:55 I focused on the part about making it pop. 1:57 Usually this is said in reference to an area the reviewer wants to stand out more. 2:00 Perhaps it's an important area of the website they want to draw the users 2:05 eyes to. 2:10 I recommend tying in a decision that supports the goal. 2:10 You could say something like this, since the goal is to attract signups, 2:13 I'll make the signup form stand-out more by increasing the contrast. 2:18 I'm just not into this, try something else. 2:22 This is non-specific feedback because it doesn't clearly articulate what they 2:26 don't like and why they don't like it. 2:31 Instead of iterating without a target, 2:33 ask questions to uncover their opinion until their direction becomes clear. 2:36
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