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General Discussion

Need to Refresh to Watch Paused Videos

Quite often, I will pause a video to go and try the stuff being taught on my own computer. The problem is that quite often, when I come back to my browser to restart the video, it will stop playing in a few seconds. At that point, I will make a mental note of the time where the video stopped, force a browser refresh, and then click the video timeline at approximately the point where it had stopped previously. This extra work is a bit of an annoyance; can you find out why this happens and change the site settings to fix it? It would be most appreciated!

5 Answers

This happens to me all the time! It is very annoying and I have yet to find a fix.

I think the reason this happens isn't anything to do with the browser/computer you use, it's the way the videos are provided. To stop videos from being shared without being a subscriber to the service, the sessions expire, so you have to renew the session to view that video. It is annoying but I thought I'd at least clear up it's nothing to do with anything on your end. The videos are displayed using the HTML <video> tag in theory anyone can access them with the link (I'm fairly sure).

I knew it was not on the client side, and like you suspect that it is a security setting that is causing the issue. But since the session tickets are generated after authentication and should be unique to the computer and browser combination, it should be no problem to raise the session time-out to 15 or even 30 minutes. It is a bit strange to have the video session time-out be just a couple minutes while the authentication is persistent (meaning that the login/password is not needed the next time you visit the site).

I started this discussion in the hope that the site administrators would take a fresh look at the session time-outs and possible change them to create an even more awesome user experience.

I agree, I hope they can do something to prolong the length of time you can have the video paused before you have to refresh. At least it's been brought to attention now.

László Várkondi
László Várkondi
2,424 Points

I have the same problem very often, but I think the only solution to click download the video and watch offline.

Dan Williams
Dan Williams
5,339 Points

Agree, very annoying.

Same here. Same problem.

Nice to know I'm not the only one experiencing this issue and that it's probably nothing on my end. I think I even have this issue with videos I don't pause. This is very frustrating and almost a deal-breaker for me. When you provide a service that relies on videos to teach, there shouldn't be hiccups like this. I just got about 20 seconds into a video and it stopped! I'll probably ask for my money back if I continue to have these issues.

Update: The comment here, by James Barnett, that says to change your settings in Treehouse to use Flash-based video instead of HTML5 appears to have worked for me. I've been watching videos off and on for a few hours and haven't had the problem anymore.