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There are a couple of things you can do to prepare to give feedback - to be sure that when you use this process it is received well.
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There are a couple of things you
can do to prepare to give feedback
0:01
to be sure that when you use this process,
it is received well.
0:04
Know their style,
how they need to receive information.
0:09
Confirm that it is a good time.
0:14
First, as much as possible,
get familiar with their preferred style of
0:17
communicating, either in general,
or at this moment.
0:21
Does this person prefer a blunt,
no nonsense approach?
0:26
If you know that Jenna tends to
prefer very direct communication,
0:30
you can get right to the point.
0:34
Do they need a gentle,
empathetic approach?
0:37
If Robert has been dealing with some
hard family issues, like a sick parent,
0:40
consider taking an approach
that allows him to settle in.
0:45
Do they need additional clarity and
context?
0:49
If Joe likes to have data and context,
provide clear, specific examples.
0:53
Before having the feedback conversation,
1:00
it's critical that you confirm that this
is a good time for them to receive it.
1:02
For communication to happen,
they have to be listening.
1:07
The point in asking is to make sure
they are ready to pay attention
1:11
to receive feedback from you.
1:15
There are many legitimate reasons
why they might be distracted.
1:18
If they are,
that distraction will get between them and
1:22
the message you're trying to deliver.
1:25
And ultimately, the feedback won't affect
future behavior, which is the goal.
1:27
So it doesn't make sense to talk
if they aren't ready to listen.
1:32
To establish that this
is a good time to talk,
1:37
you might ask,
can I share something with you?
1:39
Can I make an observation?
1:44
Can I give you some feedback?
1:46
Can we talk about what just happened?
1:49
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