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UX Track: Web Governance: Where Strategy Meets Structure - Lisa Welchman48:52 with Lisa Welchman
I stop organizational conflict around website development by collaborating to create a web governance framework. I do this in four steps: First, I listen. I visit you and listen to all concerns from all stakeholders. Second, I validate. I write a memo articulating what I saw and heard and what I think your key problems are. This memo is usually five or fewer pages. In my experience, there are really only a few things causing big, pervasive problems. Third, I think. I follow up with stakeholders and brainstorm options for resolving your concerns, giving great consideration to your culture. Fourth, I collaborate. Together, we create a governance framework that will be viable and effective for your organization.
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